Returns and Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a 60-day return policy to give you peace of mind when shopping with Glow Empire.

📦 Returns Eligibility

To be eligible for a return:

• Your item must be unused, unopened, and in the same condition that you received it.

• Items must be in their original packaging.

Returns must be initiated within 60 days of the delivery date.

🚚 How to Return an Item

To request a return, please contact our customer service team:

Email: customerservice@glowempire.co.uk

Phone: 07350 565560

We will provide you with the return address and instructions. Please do not send your purchase back without contacting us first.

Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

💳 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed and a credit will automatically be applied to your original method of payment.

Please allow up to 7 business days for the refund to appear, depending on your bank or card issuer.

❌ Non-Returnable Items

We do not accept returns on:

Opened or used beauty products.

Items marked as final sale or clearance.

💬 Need Help?

If you have any questions about your order or return, we’re here to help:

If you have any questions about your order or return, we’re here to help:

Email: customerservice@glowempire.co.uk

Phone: 07350 565560

Monday–Friday: 9am–5pm