Shipping Information

🚚 Shipping Information

At Glow Empire, we’re dedicated to delivering your favourite fragrances, gift sets, haircare, skincare, cosmetics, and body care products quickly, securely, and affordably. We offer fully tracked delivery across the United Kingdom and selected European countries, with real-time tracking provided on every order.

📍 Where We Ship

Glow Empire currently delivers to:

United Kingdom & Crown Dependencies

  • England

  • Scotland

  • Wales

  • Northern Ireland

  • Isle of Man

  • Channel Islands (Jersey & Guernsey)

European Union

We currently ship to the following EU countries:

  • Netherlands

  • Belgium

  • Italy

  • Spain

  • Portugal

  • Sweden

  • Denmark

All EU orders are fulfilled from within the European Union, ensuring fast delivery with no customs charges or import taxes for customers.

⏳ Order Processing Times

All orders are processed within 1–3 working days.

Once your order has been dispatched, you will receive a confirmation email with your tracking link. Orders placed on weekends or bank holidays will be processed on the next working day.

🚚 Shipping Options & Delivery Times

United Kingdom

Region Delivery Time Cost
UK Mainland Tracked 1–3 working days £3.50 (Free over £50)
Isle of Man Tracked 2–4 working days £5.00 (Free over £50)
Channel Islands (Jersey & Guernsey) Tracked 2–4 working days £5.00 (Free over £50)

📌 Channel Islands only: Delivery times may occasionally vary due to local customs checks.

European Union

Tracked EU delivery: 2–10 business days
£9.00 flat rate — FREE on orders over £50

Typical delivery times by region:

  • Netherlands: 2–4 business days

  • Belgium, Sweden, Denmark: 3–5 business days

  • Italy, Spain: 5–7 business days

  • Portugal: 8–10 business days

All EU orders are shipped from within the European Union, meaning no import duties, no customs delays, and no additional charges on delivery.

💡 Free Shipping

Spend £50 or more and enjoy FREE tracked delivery across the UK and EU — no code required.

📦 Track Your Order

As soon as your order ships, you’ll receive an email with your tracking link so you can follow your parcel from dispatch to delivery.

❓ Frequently Asked Questions

Why hasn’t my order arrived yet?
Courier delays can occasionally occur during busy periods, holidays, or severe weather. If your order has not arrived within 5 working days (UK) or 10 working days (EU) from dispatch, please contact us and we will investigate immediately.

Can I change my delivery address after ordering?
Yes — provided your order has not yet been dispatched. Please email customerservice@glowempire.co.uk or call 07350 565560 as soon as possible.

How do I qualify for free shipping?
All UK and EU orders over £50 automatically qualify for FREE tracked delivery.

What if my parcel is returned to sender?
If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange re-delivery. Additional postage charges may apply.

🌟 Why Shop With Glow Empire?

✔ Flat-rate and free shipping options
✔ Tracked, reliable delivery on every order
✔ Authentic designer fragrances and beauty brands
✔ Fast fulfilment from UK & EU warehouses
✔ 60-day returns for peace of mind

📞 Need help?

Email customerservice@glowempire.co.uk
Call 07350 565560 (Monday–Friday, 9am–5pm)