Terms and Conditions

Effective Date: 26 June 2025
Company Name: Glow Empire LTD
Company Number: 16137311
Registered Address: 88 Isaacson Drive, Milton Keynes, MK7 7RZ, United Kingdom
Email: customerservice@glowempire.co.uk

These Terms & Conditions set out the agreement between you (the customer) and us (Glow Empire LTD) when you use our website or place an order through www.glowempire.co.uk.

1. General

  • By using our website or placing an order, you agree to these Terms & Conditions.

  • These terms are governed by the laws of the United Kingdom.

  • We may update or change these terms at any time. The latest version will always be available on our website.

2. Purchases & Order Process

  • Orders can be placed online at www.glowempire.co.uk.

  • By submitting an order, you are making an offer to purchase the items in your cart.

  • You’ll receive an order confirmation email, followed by a shipping confirmation when your order has been dispatched.

  • We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud.

3. Payment & Pricing

  • All prices are shown in GBP (£) and include applicable UK VAT.

  • We accept a range of secure payment options, including Visa, Mastercard, Apple Pay, Google Pay, Klarna, and more.

  • Your payment will be processed securely at checkout.

  • If a pricing or availability error occurs, we’ll contact you before dispatch.

4. Delivery

  • We ship within the United Kingdom using tracked delivery services.

  • Standard UK shipping takes 1–3 working days from dispatch.

  • Orders over £50 qualify for free UK shipping.

  • Shipping times are estimates and may vary due to external factors (e.g., courier delays).

5. Returns & Cancellations

  • You have 60 days from the delivery date to return unused and unopened items.

  • Fragrances and cosmetics must be returned sealed due to hygiene standards.

  • To start a return, contact us at customerservice@glowempire.co.uk with your order number.

  • Refunds will be processed within 5–7 business days after we receive your return.

  • Shipping costs are non-refundable unless we sent the wrong or damaged item.

6. Faulty or Damaged Items

  • If you receive an incorrect, faulty, or damaged product, contact us immediately with your order number and photos.

  • We will arrange a replacement or full refund.

  • Faulty item complaints must be made within 30 days of delivery.

7. Discounts & Promotions

  • Promo codes, discounts, and free gifts are subject to terms and availability.

  • Only one discount code may be used per order.

  • Free gifts must be returned if the related purchase is refunded.

  • Promotions are subject to change or end without notice.

8. Intellectual Property

All website content, including text, images, logos, and designs, is the property of Glow Empire LTD and may not be used without permission.

9. Privacy & Cookies

Your personal data is handled in accordance with our Privacy Policy and Cookie Policy.

10. Governing Law & Disputes

  • These Terms & Conditions are governed by UK law.

  • In the event of a dispute, we will aim to resolve the matter amicably.

  • You may also raise a complaint with an approved alternative dispute resolution body, such as the Cosmetic Redress Scheme: www.cosmeticredress.co.uk

✅ Summary

By placing an order with Glow Empire, you agree to the terms outlined above. If you have any questions or concerns, please don’t hesitate to contact us at:

📧 customerservice@glowempire.co.uk
📞 +44 7350 565560